Common questions about Veetso.
Short answers on what Veetso is, how the platform and the Brain work, our security posture, and how to engage with us.
What does Veetso do?
Veetso is an AI-enabled financial technology platform. We build accounts, payments, cards, and customer journeys for people and businesses in regulated markets, with an institutional intelligence layer (Veetso Brain) governing every AI workflow across the platform.
Is Veetso a bank?
No. Veetso is a financial technology platform operated by VEETSO LIMITED, not a bank or a deposit-taking institution. Where regulated banking services are offered, they are provided in partnership with licensed institutions under the framework that applies in each jurisdiction. Specific licences and product availability vary by jurisdiction.
Who is Veetso for?
Customers in regulated markets who want a modern, controlled, AI-enabled approach to banking. The platform supports both individuals and businesses, with compliance teams, operations teams, and engineering serving them behind the scenes.
Where is Veetso based?
Headquartered in London at 1 Canada Square, Canary Wharf E14 5AA, the registered office of VEETSO LIMITED on the UK Companies House filing. Distributed team members operate from Toronto, San Francisco, and Amsterdam; London is the only registered office.
Who runs VEETSO LIMITED?
VEETSO LIMITED is run by its named directors on the public UK Companies House register: Olga Grant (Director, London) and Dr Reza Rezaey (Director, Toronto). The full leadership page is at veetso.com/leadership/ and the public officer filing is available on Companies House for company number 16062618.
How is Veetso governed?
An AI Steering Committee approves every AI use case before deployment, maintains the use-case register, sets acceptable-use rules, reviews vendors, and reports up to the directors of VEETSO LIMITED. The full posture sits on the governance page (veetso.com/governance/).
What is Veetso Brain?
Veetso Brain is the platform's internal intelligence layer. It sits between approved sources and every workflow that touches money or customers, running two separated modes: internal knowledge intelligence (source-linked answers from approved documents) and external drafting (AI-assisted drafting with human review). Every answer is attributed; every action is logged.
How is this different from a generic chatbot or LLM?
The Brain answers only from approved sources, attaches a citation back to the document and revision, and records the full chain in an audit trail. Drafting mode is marked as drafting and is never presented as fact. Generic LLMs do none of this by default.
What does the platform cover?
Four product surfaces: payments (account payments, card programmes, cross-border), operations (knowledge, reconciliation, exception handling), compliance (KYC, transaction monitoring, alert triage, policy drafting), and customer experience (onboarding, support, financial insight).
Can I see a demo?
Yes. Write to info@veetso.com and we'll set up a call. The visual on the home page is a representative mock of the internal compliance review surface.
How does Veetso handle AI safety?
Six gates: use-case registration, data classification, access scoping, source attribution, human oversight, and vendor due diligence. Every workflow that touches AI clears all six before it is allowed near a regulated process. The full posture is on the Security page.
What about data residency and GDPR?
Documents are stored in the region you nominate, encrypted at rest and in transit. AI calls are routed through approved providers under a no-training contractual basis. UK GDPR and EU GDPR compliance is ongoing; ISO 27001 and SOC 2 Type II are in scope for 2026.
Are AI answers logged?
Yes. We record every query, source match, gate check, draft, and approval with a verifiable hash. The same trail you would hand to an auditor or regulator sits in the system, queryable at any time.
How should I report a security issue?
Write to security@veetso.com. We respond within one business day. Coordinated disclosure appreciated; we'll credit you publicly with your permission.
Where can I see your roadmap?
On the Roadmap page. We build in a strict sequence: governance first, then knowledge, then intelligence, then customer-facing AI. Each phase is a precondition for the next.
Are you hiring?
Selectively. We bring on people in the four office cities when there is a role with a clear scope. Send a note to info@veetso.com if you'd like to be considered.
Where can I read more?
The Insights section publishes short essays from the team on governance, attribution, and how the platform is built.
How do I get in touch?
info@veetso.com for general enquiries, press@veetso.com for press, security@veetso.com for security disclosures. The contact form on the Roadmap page opens your mail client with the right address.